Returns & Exchanges
Thirty days from delivery, prepaid label, no restocking fee, no questions.
How to return something
- Email us with your order number and which item you are sending back.
- We reply with a prepaid return label, usually within one business day.
- Drop the parcel at any carrier location. Keep the receipt.
- Your refund goes back to the original payment method within 5 business days of the parcel arriving.
Condition
The cap needs to be unworn and in the condition it arrived in, with the tags on. Trying it on is fine. A summer of wearing it is not — that is a warranty question, not a return, and it is covered below.
Exchanges
Swapping a colourway is a return plus a new order. Place the new order whenever you like and send the first one back with the label we provide; we do not hold stock while a return is in transit, and colours sell out.
Faults
If a seam fails or the hardware breaks inside a year of normal wear, that is on us. Send a photo and we replace the cap. This does not cover loss, dye transfer from wet denim, or a cap that went through a washing machine after we asked you not to.
Personalised caps too
Most brands make monogrammed items final sale. We do not. If the letter you chose is not what you wanted once it is in your hands, send it back inside 30 days like anything else and we refund you in full.
Gift cards are the only exception. Everything we stitch is covered by the policy above.
Still stuck? Write to support@bartackco.com and a person answers, usually inside a business day.